State Farm® Insurance Agent Andrew Graesser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marty Baugh
August 23, 2024
5
out of
5
rating by Marty Baugh
"John Lane is always extremely responsive and goes out of his way to meet my needs in a very efficient and timely manner. I'm very fortunate to have John handling my accounts - he's wonderful to work with and always has an upbeat and very positive attitude."
We responded:
"Marty, thank you for your kind review. I'm glad to hear that John has been responsive and efficient in meeting your needs. His positive attitude and dedication are truly valued. If you need any further assistance, we're here to help. - Andrew Graesser - State Farm Insurance Agent, Houston, TX"
Jorge Vela
August 23, 2024
5
out of
5
rating by Jorge Vela
"John Lane listened to my needs and explained the products that best suit me. He is prompt and extremely knowledgeable. 5+ stars."
We responded:
"Jorge, thank you for your positive review. I'm glad John was able to listen to your needs and explain the products that best suit you. His promptness and knowledge are truly valuable to our team. If you have any further questions or need assistance, feel free to reach out. - Andrew Graesser - State Farm Insurance Agent, Houston, TX"
Jas Walter
August 16, 2024
5
out of
5
rating by Jas Walter
"I have had the pleasure of working with Damien and he was super helpful."
We responded:
"Hey Jas, Thanks for the awesome review! I'm glad Damien could help you out. If you need anything else, we're here for you. - Andrew Graesser - State Farm Insurance Agent, Houston, TX"
khaay Kemp
August 5, 2024
5
out of
5
rating by khaay Kemp
"John Lane was one of the best employees i could work with . He was fast & efficient . He was informative , very well spoken , and he listens to what you need ."
We responded:
"Thanks, Khaay, for the awesome review! I'm so happy John was able to assist you efficiently and provide the information you needed. We’re grateful to have him on our team! If you need anything else, feel free to reach out anytime. - Andrew Graesser - State Farm Insurance Agent, Houston, TX"
Jeanne Peters
July 24, 2024
5
out of
5
rating by Jeanne Peters
"I have been with State Farm Insurance for nearly 50 years. I have found the agents very welcoming and informative. Yasmin is one of the best. She remembers me by name and listens to me. She quickly looks for the best answer for my questions. The staff at Andrew Graesser is very good. Thanks to Andrew for a establishing a wonderful group of people."
We responded:
"Hi Jeanne, Wow, nearly 50 years with us! We're so grateful for your loyalty and kind words! Yasmin and the rest of our team are truly dedicated to providing the best service, and it's wonderful to know you feel welcomed and well taken care of. Thanks for recognizing our efforts and for being such a valued part of our State Farm family. If you ever need anything, we're here for you! - Andrew Graesser - State Farm Insurance Agent, Houston, TX"
Mathew Bradley
June 14, 2024
5
out of
5
rating by Mathew Bradley
"I called to get a quote for Landlord insurance and spoke with John Lane. He was extremely knowledgeable and helpful! I received a quote within an hour and was able to sign up right away. Terrific customer service and very professional. I recommend this agency!"
We responded:
"Mathew, I'm thrilled to hear you had such a positive experience with John for your insurance quote! We're pleased to have provided you with knowledgeable and efficient service. Thank you for recommending our agency - we're grateful for your kind words! If you need anything else, feel free to reach out. - Andrew Graesser - State Farm Insurance Agent, Houston, TX"
Alex Valadez
May 24, 2024
5
out of
5
rating by Alex Valadez
"Yazmin helped me with my life insurance. She has guided me through the process of finding the best policy that fits what I need and wanted. I’ve always been very overwhelmed by all the options that are available, but she’s made this process so easy. I am very thankful for all of her help and expertise!"
We responded:
"Alex, we're thrilled to hear that Yazmin provided you with expert guidance in finding the perfect life insurance policy tailored to your needs! We're pleased that she made the process easy for you and we're grateful for your kind words. If you have any future insurance needs, feel free to reach out to our office. - Andrew Graesser - State Farm Insurance Agent, Houston, TX"
Michael Nabilsi
May 15, 2024
5
out of
5
rating by Michael Nabilsi
"John made the process of getting my auto and renter’s insurance extremely simple and fast, while getting me the best deal. He is a very nice guy and great to work it."
We responded:
"Michael, I'm thrilled to hear that John provided you with a simple and fast experience while securing the best deal on your auto and renter's insurance. We're pleased you found him to be a nice guy and great to work with. Thank you for your positive feedback! Andrew Graesser - State Farm Insurance Agent, Houston, TX"
Felix Tijerina
April 17, 2024
5
out of
5
rating by Felix Tijerina
"Andrew and his team are always there to help and provide support when you need it. Quick to respond and they always follow up!"
We responded:
"Thank you, Felix! We appreciate you taking the time to leave a positive review. Please don't hesitate to reach out if you need anything."
Orleis Smith
April 17, 2024
5
out of
5
rating by Orleis Smith
"Yazmin is great and her customer service is amazing! I’m so glad that I got in touch with her through the help of my grandfather who introduced me upon moving back home to Houston from Oklahoma! Ever since first contact she has made all of my worries; regarding staying insured with my vehicle, a breeze and headache free. I can’t thank her enough and will be working with her from this point on! Thank you Yazmin!"
We responded:
"Orleis, thank you for sharing your experience with us! We're thrilled to know that Yazmin provided you with such efficient and professional service. At our agency, providing excellent service is our priority, and we're delighted that she exceeded your expectations. Your recommendation means a lot to us, and we're here to assist you further with any insurance needs."
Brandi Kurchock
April 17, 2024
5
out of
5
rating by Brandi Kurchock
"John Lane was great to work with and made the process very easy. I am happy to now be with State Farm."
We responded:
"Brandi, thank you! We appreciate you taking the time to leave a shout out for John. Please don't hesitate to reach out if you need anything."
Liza Beck
March 30, 2024
1
out of
5
rating by Liza Beck
"I have been getting overcharged for years, I’m assuming on purpose for them to get more commission. I’ve been helped by Yasmin multiple times. I have been paying $250/month and recently called to help lower my bill as I got laid off. We upped our deductibles to 2grand, and put my vehicle on garage mode which means I can’t drive it, but it will be covered if it got stolen etc. Well I couldn’t reach them today as they were closed for Good Friday, so I called the general State Farm customer service number. I needed to take my car off garage mode bc I found a job so I now need to be able to drive. The woman on the phone gave me all the exact coverages and deductibles ($500) I had before for just $107/month. Yasmin hadn’t been on the multi car discount, which I was under the impression I had. So I’ve been paying an extra $143/month just so they can get an extra 10 bucks in commission. Unbelievable. Do not trust that this agency is giving you the best price. Call the general customer service number and double check."
We responded:
"Liza, thanks for your feedback and my apologies we were not able to speak to you on Friday as we were closed for the holiday. I have not been able to reach you by phone or email but I’d like to clear up the confusion caused by the after hours line from your request Friday. The information they passed on was not complete and I’d like to discuss when you have time. We appreciate your business over the years and know that we are always working to take the best care of our insureds. This is our top priority! "
M Shirazi
March 19, 2024
1
out of
5
rating by M Shirazi
"Bait and switch experience with John Lane! You get a quote and once you decide to move forward, your premium goes up for the same policy without any valid reason. This happened twice (Auto and Umbrella) so I switched to another company and could not be happier. Take your business elsewhere!"
We responded:
"Mohammad, my sincere apologies about the billing confusion at the end of your time with State Farm. We pride ourselves on great customer service and overall transparency. I know you’ve talked with our staff over the last couple of days to find some understanding of the final charges and I’m happy to discuss with you in detail when you have time. Thank you again for your business and please know you are always welcome back at State Farm in the future. - Andrew Graesser"
zahra anvar
March 19, 2024
5
out of
5
rating by zahra anvar
"Great team and wonderful assistance."
We responded:
"Thank you so much for your kind words, Zahra! If you ever need anything, please don't hesitate to reach out. - Andrew Graesser - State Farm Insurance Agent, Houston, TX"
Luis Leal
March 8, 2024
5
out of
5
rating by Luis Leal
"Thank you to Andrew Graesser’s office, for the easy and simple process in getting my policies in order. Had the pleasure of working with Yazmin, she was very knowledgeable and helpful with any questions I had. Attentive, friendly, & great at following up!"
We responded:
"Hi Luis, we are thrilled to hear about your positive experience with Yazmin and our team at Andrew Graesser - State Farm Insurance Agent in Houston, TX. We greatly appreciate your kind words about Yazmin's knowledge, helpfulness, and amazing communication skills. Providing excellent service and making the insurance process easy for our customers is our top priority. Thank you for choosing us to help with your policies! Andrew Graesser - State Farm Insurance Agent, Houston, TX"
Angie Reyes
February 22, 2024
5
out of
5
rating by Angie Reyes
"Very helpful personnel! Jazmin was fast to provide me a quote when I needed it. She made sure to include everything that was requested and followed up with us. Thank you! Recommended."
We responded:
"Angie, it's wonderful to hear about your positive experience with Jazmin and the team! Their promptness in providing you with a quote, attention to detail, and follow-up are truly commendable. Thank you for recommending them and for acknowledging their helpfulness. If you have any further insurance needs or questions, feel free to reach out to Jazmin or the team. They'll be happy to assist you further!"
Viviano Reyes
February 22, 2024
5
out of
5
rating by Viviano Reyes
"Very helpful Yasmin helped me getting my vehicle insurance and getting a good price on it"
We responded:
"Viviano, thank you for sharing your experience with Yasmin! We greatly appreciate you letting us be your good neighbor."
Kristen Torres
February 15, 2024
5
out of
5
rating by Kristen Torres
"So Great! This is the best team to work with. Always ready and available to help when needed!"
We responded:
"Kristen, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Madison Dahmer
February 2, 2024
5
out of
5
rating by Madison Dahmer
"Had the best experience with John Lane getting set up for car insurance! He was very helpful, and was able to find me several ways to get a discount!"
We responded:
"Madison, thank you so much for sharing your wonderful experience with John and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Rodrigo Mejia
January 26, 2024
5
out of
5
rating by Rodrigo Mejia
"Looked for State Farm quote online. Got a call from John from Andrew Graesser office the following day. Very helpful and polite from the beginning. Had to call additional times to finish the paper work with Damien. He was great as well. This office provides outstanding customer service."
We responded:
"Rodrigo, thank you so much for sharing your wonderful experience with John and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Joseph
January 8, 2024
5
out of
5
rating by Joseph
"Great!"
We responded:
"Joseph, thank you! We appreciate your trust in us to take care of your insurance policies."
jasmine jackson
January 5, 2024
5
out of
5
rating by jasmine jackson
"Been with this office for many years. Thank you for all that you do."
We responded:
"Jasmine, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Ari A
December 8, 2023
5
out of
5
rating by Ari A
"The team here is great! Always professional and knowledgeable. SF has great coverage too."
We responded:
"Thank you for the five-stars, Ari! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
BT Ray
December 8, 2023
5
out of
5
rating by BT Ray
"I switched over to this branched a few months ago and working with Damien has been very pleasing."
We responded:
"Hi BT! Thank you for the amazing review. Damien is a great asset to our agency and we are so glad to hear that they provided wonderful service."
M foster
November 15, 2023
5
out of
5
rating by M foster
"I have been a customer of State Farm for many years. I recently contacted Yazmin with questions about my coverage and she graciously responded answering my questions and providing excellent customer service. I would recommend State Farm as a great insurance company."
We responded:
"Thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Yazmin was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."